Uploaded image for project: 'Blesta Core'
  1. Blesta Core
  2. CORE-1491

Support Manager: Add email template to notify staff a ticket is now assigned to them

        Details

        • Type: New Feature
        • Status: Closed
        • Priority: Major
        • Resolution: Fixed
        • Affects Version/s: None
        • Fix Version/s: 3.4.0-b1
        • Component/s: None
        • Labels:
          None

          Description

          When a ticket is assigned to a staff member, they should receive an email stating this fact.

          If possible, don't send the email if the staff assigns a ticket to himself.

            Issue Links

            relates to

            Bug - A problem which impairs or prevents the functions of the product. CORE-1518 Support Manager: Staff assigned email template is missing priority and status fields

            • Major - Major loss of function.
            • Closed

              Activity

              Ascending order - Click to sort in descending order
              tyson Tyson Phillips (Inactive) created issue -
              tyson Tyson Phillips (Inactive) made changes -
              Field Original Value New Value
              Sprint 3.4.0 Sprint 3 [ 5 ]
              tyson Tyson Phillips (Inactive) made changes -
              Rank Ranked higher
              tyson Tyson Phillips (Inactive) made changes -
              Story Points 2
              tyson Tyson Phillips (Inactive) made changes -
              Status Open [ 1 ] Resolved [ 5 ]
              Resolution Fixed [ 1 ]
              tyson Tyson Phillips (Inactive) made changes -
              Link This issue relates to CORE-1518 [ CORE-1518 ]
              tyson Tyson Phillips (Inactive) made changes -
              Status Resolved [ 5 ] Closed [ 6 ]

                People

                • Assignee:
                  tyson Tyson Phillips (Inactive)
                  Reporter:
                  tyson Tyson Phillips (Inactive)
                • Votes:
                  0 Vote for this issue
                  Watchers:
                  1 Start watching this issue

                  Dates

                  • Created:
                    Updated:
                    Resolved:
                    Fix Release Date:
                    12/Dec/14

                    Agile