Details
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Type:
New Feature
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Status: Closed
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Priority:
Major
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Resolution: Fixed
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Affects Version/s: 3.6.0
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Fix Version/s: 4.9.0-b1
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Component/s: Staff Interface
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Labels:None
Description
When services are cancelled, either manually or by a scheduled cancellation, no notice is sent to clients. Instead, an email should optionally be sent to clients to notify them of a cancelled service. It should also send a notice to clients when services are scheduled to be cancelled, so they are aware of the pending action.
- Create 1 or 2 new email templates for scheduled cancellation and cancellation notices
- Add company & client group setting for whether these notices should be sent at all, make them off by default.
Needs further discussion, including sample email content and available tags/data to the templates. Please see http://www.blesta.com/forums/index.php?/topic/5112-notice-service-cancellation-email/ for discussion on this topic, and https://www.blesta.com/forums/index.php?/topic/10960-cancellation-request-confirmation-email/.
Issue Links
- relates to
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CORE-1564
Scheduled Cancellation Notice
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- Closed
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Activity
Paul Phillips
created issue -
Tyson Phillips (Inactive)
made changes -
Paul Phillips
made changes -
| Fix Version/s | Short Term [ 10800 ] |
Tyson Phillips (Inactive)
made changes -
| Description |
When services are cancelled, either manually or by a scheduled cancellation, no notice is sent to clients. Instead, an email should *optionally* be sent to clients to notify them of a cancelled service. It should also send a notice to clients when services are scheduled to be cancelled, so they are aware of the pending action.
- Create 1 or 2 new email templates for scheduled cancellation and cancellation notices - Add company & client group setting for whether these notices should be sent at all, make them off by default. Needs further discussion, including sample email content and available tags/data to the templates. Please see http://www.blesta.com/forums/index.php?/topic/5112-notice-service-cancellation-email/ for discussion on this topic. |
When services are cancelled, either manually or by a scheduled cancellation, no notice is sent to clients. Instead, an email should *optionally* be sent to clients to notify them of a cancelled service. It should also send a notice to clients when services are scheduled to be cancelled, so they are aware of the pending action.
- Create 1 or 2 new email templates for scheduled cancellation and cancellation notices - Add company & client group setting for whether these notices should be sent at all, make them off by default. Needs further discussion, including sample email content and available tags/data to the templates. Please see http://www.blesta.com/forums/index.php?/topic/5112-notice-service-cancellation-email/ for discussion on this topic, and https://www.blesta.com/forums/index.php?/topic/10960-cancellation-request-confirmation-email/. |
Paul Phillips
made changes -
| Rank | Ranked higher |
Paul Phillips
made changes -
| Rank | Ranked higher |
Tyson Phillips (Inactive)
made changes -
| Rank | Ranked higher |
Tyson Phillips (Inactive)
made changes -
| Sprint | 4.9.0 Sprint 1 [ 98 ] |
Tyson Phillips (Inactive)
made changes -
| Rank | Ranked higher |
Tyson Phillips (Inactive)
made changes -
| Story Points | 5 |
Tyson Phillips (Inactive)
made changes -
| Sprint | 4.9.0 Sprint 1 [ 98 ] | 4.9.0 Sprint 1, 4.9.0 Sprint 2 [ 98, 99 ] |
Tyson Phillips (Inactive)
made changes -
| Rank | Ranked higher |
| Assignee | Jonathan Reissmueller [ jonathan ] |
Automated transition triggered when Jonathan Reissmueller created a branch in Stash -
| Status | Open [ 1 ] | In Progress [ 3 ] |
| Remaining Estimate | 0 minutes [ 0 ] | |
| Time Spent | 1 hour, 54 minutes [ 6840 ] | |
| Worklog Id | 12991 [ 12991 ] |
| Time Spent | 1 hour, 54 minutes [ 6840 ] | 2 hours, 40 minutes [ 9600 ] |
| Worklog Id | 12992 [ 12992 ] |
Automated transition triggered when Jonathan Reissmueller created pull request #785 in Stash -
| Status | In Progress [ 3 ] | In Review [ 5 ] |
| Resolution | Fixed [ 1 ] |
Tyson Phillips (Inactive)
made changes -
| Fix Version/s | 4.9.0-b1 [ 11301 ] | |
| Fix Version/s | Short Term [ 10800 ] |
Tyson Phillips (Inactive)
made changes -
| Sprint | 4.9.0 Sprint 1, 4.9.0 Sprint 2 [ 98, 99 ] | 4.9.0 Sprint 1, 4.9.0 Sprint 2, 4.9.0 Sprint 3 [ 98, 99, 101 ] |
Tyson Phillips (Inactive)
made changes -
| Rank | Ranked higher |
| Time Spent | 2 hours, 40 minutes [ 9600 ] | 4 hours, 3 minutes [ 14580 ] |
| Worklog Id | 13115 [ 13115 ] |
| Time Spent | 4 hours, 3 minutes [ 14580 ] | 4 hours, 58 minutes [ 17880 ] |
| Worklog Id | 13148 [ 13148 ] |
Tyson Phillips (Inactive)
made changes -
| Sprint | 4.9.0 Sprint 1, 4.9.0 Sprint 2, 4.9.0 Sprint 3 [ 98, 99, 101 ] | 4.9.0 Sprint 1, 4.9.0 Sprint 2, 4.9.0 Sprint 3, 4.9.0 Sprint 4 [ 98, 99, 101, 102 ] |
| Time Spent | 4 hours, 58 minutes [ 17880 ] | 5 hours, 59 minutes [ 21540 ] |
| Worklog Id | 13184 [ 13184 ] |
Automated transition triggered when Tyson Phillips (Inactive) merged pull request #785 in Stash -
| Status | In Review [ 5 ] | Closed [ 6 ] |
