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  1. Blesta Core
  2. CORE-2346

Support: Filter options for support tickets

        Details

        • Type: New Feature
        • Status: Closed
        • Priority: Major
        • Resolution: Fixed
        • Affects Version/s: 4.0.0-b5
        • Fix Version/s: 4.10.0-b1
        • Component/s: Plugins
        • Labels:
          None

          Description

          See CORE-2339 for UI design.

          • A new button using the Font Awesome fa-filter funnel icon to the left of the + (New Package) button
          • Clicking the button will toggle open/closed the filter section which appears above the table listing
          • Filter by Ticket Number (text field), Priority (dropdown Defaults to "All"), Department (dropdown Defaults to "All"), Summary (text field), Assigned To (drop down defaults to "All"), and possibly Last Reply (Drop down All Time, 15/30/60 minutes, and 1, 6, 12, 24, 72 hrs) which automatically filters the results in the table below. It might make sense to throw Status in here also, and remove that from the link section in the upper right. Let's discuss.
          • Be sure to update the client profile widgets as well

          Since the ticket overview automatically reloads tickets via AJAX, it should not overwrite the filter options, they should stay as set until you leave or refresh the page.

            Issue Links

            is blocked by

            Improvement - An improvement or enhancement to an existing feature or task. CORE-3542 Update widget helpers to support filters

            • Major - Major loss of function.
            • Closed

              Activity

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              tyson Tyson Phillips (Inactive) added a comment -

              It seems like this has a dependency on the widget being updated to support this new filter toggle option

              Show
              tyson Tyson Phillips (Inactive) added a comment - It seems like this has a dependency on the widget being updated to support this new filter toggle option

                People

                • Assignee:
                  abdy Abdy Franco
                  Reporter:
                  admin Paul Phillips
                • Votes:
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                  Dates

                  • Created:
                    Updated:
                    Resolved:
                    Fix Release Date:
                    7/May/20

                    Time Tracking

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                    Time Spent - 5 hours, 38 minutes
                    5h 38m

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