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  1. Blesta Core
  2. CORE-2361

Support Manager: Contacts may be unable to email in tickets

        Details

        • Type: Bug
        • Status: Closed
        • Priority: Major
        • Resolution: Cannot Reproduce
        • Affects Version/s: 4.0.0
        • Fix Version/s: None
        • Component/s: Plugins
        • Labels:
          None

          Description

          Contacts may be unable to email in tickets when "Allow only clients to open or reply to tickets" is checked for the department. I believe contacts were previously able to open and reply to tickets.

          Reported here: https://requests.blesta.com/topic/version-4-0-sub-account-emails-receive-a-ticket-bounce-email-notification

            Activity

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            admin Paul Phillips created issue -
            admin Paul Phillips made changes -
            Field Original Value New Value
            Description Contacts may be unable to email in tickets when "Allow only clients to open or reply to tickets" is checked for the department. I believe contacts were previously able to open and reply to tickets. Contacts may be unable to email in tickets when "Allow only clients to open or reply to tickets" is checked for the department. I believe contacts were previously able to open and reply to tickets.

            Reported here: https://requests.blesta.com/topic/version-4-0-sub-account-emails-receive-a-ticket-bounce-email-notification
            tyson Tyson Phillips (Inactive) made changes -
            Rank Ranked higher
            jonathan Jonathan Reissmueller made changes -
            Assignee Jonathan Reissmueller [ jonathan ]
            Automated transition triggered when Jonathan Reissmueller created a branch in Stash -
            Status Open [ 1 ] In Progress [ 3 ]
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            jonathan Jonathan Reissmueller added a comment -

            I tried and was unable to replicate this issue.

            Show
            jonathan Jonathan Reissmueller added a comment - I tried and was unable to replicate this issue.
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            admin Paul Phillips added a comment -

            We tried and tried, but could not reproduce this.

            Show
            admin Paul Phillips added a comment - We tried and tried, but could not reproduce this.
            admin Paul Phillips made changes -
            Status In Progress [ 3 ] Closed [ 6 ]
            Resolution Cannot Reproduce [ 5 ]
            tyson Tyson Phillips (Inactive) made changes -
            Resolution Cannot Reproduce [ 5 ]
            Status Closed [ 6 ] Reopened [ 4 ]
            tyson Tyson Phillips (Inactive) made changes -
            Fix Version/s 4.0.1 [ 11010 ]
            tyson Tyson Phillips (Inactive) made changes -
            Status Reopened [ 4 ] Closed [ 6 ]
            Resolution Fixed [ 1 ]
            tyson Tyson Phillips (Inactive) made changes -
            Resolution Fixed [ 1 ]
            Status Closed [ 6 ] Reopened [ 4 ]
            tyson Tyson Phillips (Inactive) made changes -
            Status Reopened [ 4 ] Closed [ 6 ]
            Resolution Cannot Reproduce [ 5 ]

              People

              • Assignee:
                jonathan Jonathan Reissmueller
                Reporter:
                admin Paul Phillips
              • Votes:
                0 Vote for this issue
                Watchers:
                2 Start watching this issue

                Dates

                • Created:
                  Updated:
                  Resolved: