Details
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Type:
Improvement
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Status: Closed
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Priority:
Major
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Resolution: Fixed
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Affects Version/s: 4.2.0
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Fix Version/s: 4.5.0-b1
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Component/s: Staff Interface
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Labels:None
Description
When viewing or replying to a ticket as an admin, there is no indicator when a client replies and often times a client may reply with additional details while the admin is composing a response.
So, I think we should automatically check for new updates and load them below, in descending order as we do now.. such that new updates will appear automatically below the Add Reply section.
It may make sense instead to show a single highlighted section with a simple message and a link instead though, so it'll be clear that a new response or responses are available. It could say something like:
There are new replies or status changes. Click to display.
And clicking on that will load them in that section, removing the message section. It will not refresh the page, so if the admin is composing a response, the response will not be lost.
Issue Links
- relates to
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CORE-3176
Support Manager: Ticket replies notice appears when replying to a ticket yourself
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- Closed
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Activity
Paul Phillips
created issue -
Tyson Phillips (Inactive)
made changes -
| Field | Original Value | New Value |
|---|---|---|
| Issue Type | Bug [ 1 ] | Improvement [ 4 ] |
Tyson Phillips (Inactive)
made changes -
| Story Points | 5 |
Tyson Phillips (Inactive)
made changes -
| Sprint | 4.5.0 Sprint 1 [ 66 ] |
Tyson Phillips (Inactive)
made changes -
| Rank | Ranked higher |
Tyson Phillips (Inactive)
made changes -
| Rank | Ranked higher |
| Assignee | Jonathan Reissmueller [ jonathan ] |
Automated transition triggered when Jonathan Reissmueller created a branch in Stash -
| Status | Open [ 1 ] | In Progress [ 3 ] |
| Remaining Estimate | 0 minutes [ 0 ] | |
| Time Spent | 3 hours, 20 minutes [ 12000 ] | |
| Worklog Id | 11608 [ 11608 ] |
Automated transition triggered when Jonathan Reissmueller created pull request #44 in Stash -
| Status | In Progress [ 3 ] | In Review [ 5 ] |
| Resolution | Fixed [ 1 ] |
Tyson Phillips (Inactive)
made changes -
| Fix Version/s | 4.5.0-b1 [ 11108 ] | |
| Fix Version/s | Short Term [ 10800 ] |
| Time Spent | 3 hours, 20 minutes [ 12000 ] | 4 hours, 23 minutes [ 15780 ] |
| Worklog Id | 11641 [ 11641 ] |
Tyson Phillips (Inactive)
made changes -
| Sprint | 4.5.0 Sprint 1 [ 66 ] | 4.5.0 Sprint 1, 4.5.0 Sprint 2 [ 66, 67 ] |
Tyson Phillips (Inactive)
made changes -
| Rank | Ranked higher |
Automated transition triggered when Tyson Phillips (Inactive) merged pull request #44 in Stash -
| Status | In Review [ 5 ] | Closed [ 6 ] |
Tyson Phillips (Inactive)
made changes -
