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  1. Blesta Core
  2. CORE-2672 Data Portability Export
  3. CORE-2690

Support Manager: Support the Clients.export event handler

        Details

        • Type: Sub-task
        • Status: Closed
        • Priority: Major
        • Resolution: Fixed
        • Affects Version/s: None
        • Fix Version/s: 4.3.0-b1
        • Component/s: Staff Interface
        • Labels:
          None

          Description

          The new Report.clientData event handler (CORE-2689) should be integrated into the support manager and return all client-related information excluding sensitive (e.g. encrypted) information or separate resources.

          Of particular importance is the client information related to tickets:

          1. The ticket
            • The client responses
            • The client responses attachment information (not the attachment itself)

          This should return an object according to the Report.clientData event, and contain an array of all tickets assigned to the client, their responses and any attachment information, e.g.

          • Tickets
            • Client responses (not admin/full conversation)
              • Response attachments set by the client (such as the name of the attachment)

            Issue Links

            is blocked by

            Sub-task - The sub-task of the issue CORE-2689 Create new Report.clientData event handler

            • Major - Major loss of function.
            • Closed

              Activity

              Ascending order - Click to sort in descending order
              tyson Tyson Phillips (Inactive) created issue -
              tyson Tyson Phillips (Inactive) made changes -
              Field Original Value New Value
              Component/s Staff Interface [ 10000 ]
              tyson Tyson Phillips (Inactive) made changes -
              Link This issue is blocked by CORE-2689 [ CORE-2689 ]
              jonathan Jonathan Reissmueller made changes -
              Assignee Jonathan Reissmueller [ jonathan ]
              Automated transition triggered when Jonathan Reissmueller created a branch in Stash -
              Status Open [ 1 ] In Progress [ 3 ]
              jonathan Jonathan Reissmueller made changes -
              Remaining Estimate 0 minutes [ 0 ]
              Time Spent 32 minutes [ 1920 ]
              Worklog Id 11144 [ 11144 ]
              Automated transition triggered when Jonathan Reissmueller created pull request #30 in Stash -
              Status In Progress [ 3 ] In Review [ 5 ]
              Resolution Fixed [ 1 ]
              jonathan Jonathan Reissmueller made changes -
              Time Spent 32 minutes [ 1920 ] 57 minutes [ 3420 ]
              Worklog Id 11145 [ 11145 ]
              jonathan Jonathan Reissmueller made changes -
              Time Spent 57 minutes [ 3420 ] 1 hour, 7 minutes [ 4020 ]
              Worklog Id 11145 [ 11145 ]
              jonathan Jonathan Reissmueller made changes -
              Time Spent 1 hour, 7 minutes [ 4020 ] 1 hour, 12 minutes [ 4320 ]
              Worklog Id 11145 [ 11145 ]
              tyson Tyson Phillips (Inactive) made changes -
              Description The new *Clients.export* event handler (CORE-2689) should be integrated into the support manager and return all client-related information excluding sensitive (e.g. encrypted) information or separate resources.

              Of particular importance is the client information related to tickets:
              # The ticket
              #* The client responses
              #* The client responses attachment information (not the attachment itself)

              This should return an object according to the Clients.export event, and contain an array of all tickets assigned to the client, their responses and any attachment information, e.g.

              * Tickets
              ** Client responses (not admin/full conversation)
              *** Response attachments set by the client (such as the name of the attachment)               		The new *Report.clientData* event handler (CORE-2689) should be integrated into the support manager and return all client-related information excluding sensitive (e.g. encrypted) information or separate resources.

              Of particular importance is the client information related to tickets:
              # The ticket
              #* The client responses
              #* The client responses attachment information (not the attachment itself)

              This should return an object according to the Clients.export event, and contain an array of all tickets assigned to the client, their responses and any attachment information, e.g.

              * Tickets
              ** Client responses (not admin/full conversation)
              *** Response attachments set by the client (such as the name of the attachment)
              jonathan Jonathan Reissmueller made changes -
              Time Spent 1 hour, 12 minutes [ 4320 ] 1 hour, 41 minutes [ 6060 ]
              Worklog Id 11162 [ 11162 ]
              Automated transition triggered when Tyson Phillips (Inactive) merged pull request #30 in Stash -
              Status In Review [ 5 ] Closed [ 6 ]
              tyson Tyson Phillips (Inactive) made changes -
              Resolution Fixed [ 1 ]
              Status Closed [ 6 ] Reopened [ 4 ]
              tyson Tyson Phillips (Inactive) made changes -
              Description The new *Report.clientData* event handler (CORE-2689) should be integrated into the support manager and return all client-related information excluding sensitive (e.g. encrypted) information or separate resources.

              Of particular importance is the client information related to tickets:
              # The ticket
              #* The client responses
              #* The client responses attachment information (not the attachment itself)

              This should return an object according to the Clients.export event, and contain an array of all tickets assigned to the client, their responses and any attachment information, e.g.

              * Tickets
              ** Client responses (not admin/full conversation)
              *** Response attachments set by the client (such as the name of the attachment)               		The new *Report.clientData* event handler (CORE-2689) should be integrated into the support manager and return all client-related information excluding sensitive (e.g. encrypted) information or separate resources.

              Of particular importance is the client information related to tickets:
              # The ticket
              #* The client responses
              #* The client responses attachment information (not the attachment itself)

              This should return an object according to the Report.clientData event, and contain an array of all tickets assigned to the client, their responses and any attachment information, e.g.

              * Tickets
              ** Client responses (not admin/full conversation)
              *** Response attachments set by the client (such as the name of the attachment)
              tyson Tyson Phillips (Inactive) made changes -
              Status Reopened [ 4 ] Closed [ 6 ]
              Resolution Fixed [ 1 ]

                People

                • Assignee:
                  jonathan Jonathan Reissmueller
                  Reporter:
                  tyson Tyson Phillips (Inactive)
                • Votes:
                  0 Vote for this issue
                  Watchers:
                  1 Start watching this issue

                  Dates

                  • Created:
                    Updated:
                    Resolved:
                    Fix Release Date:
                    15/Jun/18

                    Time Tracking

                    Estimated:
                    Original Estimate - Not Specified
                    Not Specified
                    Remaining:
                    Remaining Estimate - 0 minutes
                    0m
                    Logged:
                    Time Spent - 1 hour, 41 minutes
                    1h 41m

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