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  1. Blesta Core
  2. CORE-3064

Support Manager: Non-client ticket emails are sent in English rather than the default company language

        Details

        • Type: Bug
        • Status: Closed
        • Priority: Major
        • Resolution: Fixed
        • Affects Version/s: 4.5.0
        • Fix Version/s: 4.5.2
        • Component/s: Plugins
        • Labels:
          None

          Description

          This may be related to CORE-2982

          To reproduce:

          • Add another language to the system like German.
          • Set this language as the default language for the company.
          • Create a support department that allows non-clients to open tickets.
          • Update the Support email templates to use the new language
          • As a non-client, visit Blesta and open a ticket via UI (or email would probably work too)
          • Observe that the English email template is sent and not that of the default language for the company.

            Activity

            Ascending order - Click to sort in descending order
            admin Paul Phillips created issue -
            tyson Tyson Phillips (Inactive) made changes -
            Field Original Value New Value
            Rank Ranked higher
            tyson Tyson Phillips (Inactive) made changes -
            Flagged Impediment [ 10000 ]
            tyson Tyson Phillips (Inactive) made changes -
            Flagged Impediment [ 10000 ]
            tyson Tyson Phillips (Inactive) made changes -
            Sprint 4.6.0 Sprint 4 [ 80 ]
            tyson Tyson Phillips (Inactive) made changes -
            Rank Ranked lower
            tyson Tyson Phillips (Inactive) made changes -
            Rank Ranked higher
            tyson Tyson Phillips (Inactive) made changes -
            Fix Version/s 4.5.2 [ 11119 ]
            tyson Tyson Phillips (Inactive) made changes -
            Fix Version/s 4.6.0-b1 [ 11117 ]
            Automated transition triggered when Jonathan Reissmueller created a branch in Stash -
            Status Open [ 1 ] In Progress [ 3 ]
            Automated transition triggered when Jonathan Reissmueller created pull request #53 in Stash -
            Status In Progress [ 3 ] In Review [ 5 ]
            Resolution Fixed [ 1 ]
            Automated transition triggered when Tyson Phillips (Inactive) merged pull request #53 in Stash -
            Status In Review [ 5 ] Closed [ 6 ]

              People

              • Assignee:
                jonathan Jonathan Reissmueller
                Reporter:
                admin Paul Phillips
              • Votes:
                0 Vote for this issue
                Watchers:
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                Dates

                • Created:
                  Updated:
                  Resolved:
                  Fix Release Date:
                  4/Apr/19

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