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  1. Blesta Core
  2. CORE-3176

Support Manager: Ticket replies notice appears when replying to a ticket yourself

        Details

        • Type: Bug
        • Status: Closed
        • Priority: Major
        • Resolution: Fixed
        • Affects Version/s: 4.5.1
        • Fix Version/s: 4.6.0
        • Component/s: Plugins
        • Labels:
          None

          Description

          When responding to a ticket as an admin, a message will frequently pop up at the bottom of the screen to indicate that there are new replies to the ticket. The problem is that the new reply is from yourself and not another user. The message only appears briefly, because after the ticket is submitted you are redirected to the Ticket Overview, so the message appears in this short window.

          I can think of a couple possible solutions:

          • Ignore replies made from yourself.. ie don't display the alert if any new replies are from yourself only. or
          • Ignore or disable any new replies and don't show the message if the submit button has already been pressed.

          To reproduce, reply to tickets as an admin. In my own testing, the message appears at least 25% of the time.

            Issue Links

            relates to

            Improvement - An improvement or enhancement to an existing feature or task. CORE-2633 Support Manager: Ajax load ticket replies and status changes while staff view ticket

            • Major - Major loss of function.
            • Closed

              Activity

              Ascending order - Click to sort in descending order
              admin Paul Phillips created issue -
              tyson Tyson Phillips (Inactive) made changes -
              Field Original Value New Value
              Rank Ranked higher
              tyson Tyson Phillips (Inactive) made changes -
              Sprint 4.7.0 Sprint 2 [ 87 ]
              tyson Tyson Phillips (Inactive) made changes -
              Sprint 4.7.0 Sprint 2 [ 87 ] 4.7.0 Sprint 1 [ 76 ]
              tyson Tyson Phillips (Inactive) made changes -
              Rank Ranked lower
              tyson Tyson Phillips (Inactive) made changes -
              Rank Ranked higher
              Automated transition triggered when Jonathan Reissmueller created a branch in Stash -
              Status Open [ 1 ] In Progress [ 3 ]
              Automated transition triggered when Jonathan Reissmueller created pull request #60 in Stash -
              Status In Progress [ 3 ] In Review [ 5 ]
              Resolution Fixed [ 1 ]
              jonathan Jonathan Reissmueller made changes -
              Remaining Estimate 0 minutes [ 0 ]
              Time Spent 15 minutes [ 900 ]
              Worklog Id 12352 [ 12352 ]
              tyson Tyson Phillips (Inactive) made changes -
              Fix Version/s 4.6.0 [ 11122 ]
              Fix Version/s Short Term [ 10800 ]
              tyson Tyson Phillips (Inactive) made changes -
              Link This issue relates to CORE-2633 [ CORE-2633 ]
              Automated transition triggered when Tyson Phillips (Inactive) merged pull request #60 in Stash -
              Status In Review [ 5 ] Closed [ 6 ]

                People

                • Assignee:
                  jonathan Jonathan Reissmueller
                  Reporter:
                  admin Paul Phillips
                • Votes:
                  0 Vote for this issue
                  Watchers:
                  1 Start watching this issue

                  Dates

                  • Created:
                    Updated:
                    Resolved:
                    Fix Release Date:
                    19/Jun/19

                    Time Tracking

                    Estimated:
                    Original Estimate - Not Specified
                    Not Specified
                    Remaining:
                    Remaining Estimate - 0 minutes
                    0m
                    Logged:
                    Time Spent - 15 minutes
                    15m

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