Details
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Type:
New Feature
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Status: Closed
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Priority:
Major
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Resolution: Fixed
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Affects Version/s: 4.10.0
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Fix Version/s: Short Term
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Component/s: Plugins
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Labels:None
Description
Allow clients to rate their support experience after a ticket has been resolved.
If enabled, we can send a link in the last ticket update when a ticket is closed with a section to rate the ticket on 1-5 stars, shown at the bottom of the ticket email. Alternatively, we could send an email a certain period of time after a ticket is closed that just asks the user to rate their experience.
These ratings should be shown when viewing a ticket as an admin, and this rating could be displayed under Support > Tickets, above the ticket listing.
