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  1. Blesta Core
  2. CORE-3648

Support Manager: Add an option to include ticket attachments in email notices

        Details

        • Type: New Feature
        • Status: Closed
        • Priority: Major
        • Resolution: Fixed
        • Affects Version/s: 4.10.0
        • Fix Version/s: 5.1.0-b1
        • Component/s: Plugins
        • Labels:
          None

          Description

          Add three new department settings.

          [x] Include supported attachments in ticket notices.(If checked, display following 2 fields)
          [.zip,.jpg,.png] List of supported extensions separated by comma
          Maximum size of attachment to include in MB: [10]

          When a reply is sent via email, the attachments of the supported extension types (case InSenSitive) with a maximum size equal or under the number of MB specified, will be included in the email for the reply in which they are attached. Only replies that have attachments will have attachments included in the email.

            Activity

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            admin Paul Phillips created issue -
            jonathan Jonathan Reissmueller made changes -
            Field Original Value New Value
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            jonathan Jonathan Reissmueller made changes -
            Story Points 5
            jonathan Jonathan Reissmueller made changes -
            Fix Version/s 5.1.0-b1 [ 11703 ]
            Fix Version/s Short Term [ 10800 ]
            jonathan Jonathan Reissmueller made changes -
            Sprint 5.1.0 Sprint 2 [ 126 ]
            jonathan Jonathan Reissmueller made changes -
            Rank Ranked higher
            jonathan Jonathan Reissmueller made changes -
            Assignee Jonathan Reissmueller [ jonathan ]
            jonathan Jonathan Reissmueller made changes -
            Status Open [ 1 ] In Progress [ 3 ]
            jonathan Jonathan Reissmueller made changes -
            Remaining Estimate 0 minutes [ 0 ]
            Time Spent 3 hours, 22 minutes [ 12120 ]
            Worklog Id 14780 [ 14780 ]
            jonathan Jonathan Reissmueller made changes -
            Status In Progress [ 3 ] In Review [ 5 ]
            Resolution Fixed [ 1 ]
            jonathan Jonathan Reissmueller made changes -
            Status In Review [ 5 ] Closed [ 6 ]

              People

              • Assignee:
                jonathan Jonathan Reissmueller
                Reporter:
                admin Paul Phillips
              • Votes:
                0 Vote for this issue
                Watchers:
                2 Start watching this issue

                Dates

                • Created:
                  Updated:
                  Resolved:
                  Fix Release Date:
                  8/Jun/21

                  Time Tracking

                  Estimated:
                  Original Estimate - Not Specified
                  Not Specified
                  Remaining:
                  Remaining Estimate - 0 minutes
                  0m
                  Logged:
                  Time Spent - 3 hours, 22 minutes
                  3h 22m

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