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  1. Blesta Core
  2. CORE-3648

Support Manager: Add an option to include ticket attachments in email notices

        Details

        • Type: New Feature
        • Status: Closed
        • Priority: Major
        • Resolution: Fixed
        • Affects Version/s: 4.10.0
        • Fix Version/s: 5.1.0-b1
        • Component/s: Plugins
        • Labels:
          None

          Description

          Add three new department settings.

          [x] Include supported attachments in ticket notices.(If checked, display following 2 fields)
          [.zip,.jpg,.png] List of supported extensions separated by comma
          Maximum size of attachment to include in MB: [10]

          When a reply is sent via email, the attachments of the supported extension types (case InSenSitive) with a maximum size equal or under the number of MB specified, will be included in the email for the reply in which they are attached. Only replies that have attachments will have attachments included in the email.

            Activity

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            jonathan Jonathan Reissmueller added a comment -

            I think it worthwhile to include a tooltip cautioning users of the consequences of this setting.

            From Paul on Discord

            Mail servers have various limitations on attachment sizes and file types. Including attachments significantly increases the risk that the email will not be accepted
            So if we include attachments, then we cannot always include the attachments. We will have to either accept that emails will be filtered out or bounce, or we have to set limitations on file extensions and file size and only send attachments that meet those requirements.. which, would be arbitrary since it's not standardized. Then, we have to also include something about there being attachments that could not be sent.. in which case, we might as well just require them to access in their browser to get them all.
            Another concern is the security of attachments.. if a client attaches something private, should we really be sending it to you via unsecured email?

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            jonathan Jonathan Reissmueller added a comment - I think it worthwhile to include a tooltip cautioning users of the consequences of this setting. From Paul on Discord Mail servers have various limitations on attachment sizes and file types. Including attachments significantly increases the risk that the email will not be accepted So if we include attachments, then we cannot always include the attachments. We will have to either accept that emails will be filtered out or bounce, or we have to set limitations on file extensions and file size and only send attachments that meet those requirements.. which, would be arbitrary since it's not standardized. Then, we have to also include something about there being attachments that could not be sent.. in which case, we might as well just require them to access in their browser to get them all. Another concern is the security of attachments.. if a client attaches something private, should we really be sending it to you via unsecured email?

              People

              • Assignee:
                jonathan Jonathan Reissmueller
                Reporter:
                admin Paul Phillips
              • Votes:
                0 Vote for this issue
                Watchers:
                2 Start watching this issue

                Dates

                • Created:
                  Updated:
                  Resolved:
                  Fix Release Date:
                  8/Jun/21

                  Time Tracking

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                  Time Spent - 3 hours, 22 minutes
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