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  1. Blesta Core
  2. CORE-4066

Support Manager: Ticket time tracking, invoicing, and reporting.

        Details

        • Type: New Feature
        • Status: Open
        • Priority: Major
        • Resolution: Unresolved
        • Affects Version/s: 4.12.0
        • Fix Version/s: Short Term
        • Component/s: Plugins
        • Labels:
          None

          Description

          Often times support agents bill for the time they spend on a ticket. This task has several parts, which may be broken up into sub-tasks, including:

          • The ability to track (via a start/stop/pause timer) and log time spent on a ticket. Time is tracked by support staff member.
          • A report that can be generated under Billing > Reports that includes the time spent on a ticket within a given period.
          • The ability to invoice a client from within the ticket. The hourly rate and some other settings may be required.

            Activity

            Ascending order - Click to sort in descending order
            admin Paul Phillips created issue -
            admin Paul Phillips made changes -
            Field Original Value New Value
            Issue Type Bug [ 1 ] New Feature [ 2 ]
            jonathan Jonathan Reissmueller made changes -
            Rank Ranked higher

              People

              • Assignee:
                Unassigned
                Reporter:
                admin Paul Phillips
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                Dates

                • Created:
                  Updated: